Refund and Return Policy
Effective Date: 2026-05-15
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Thank you for choosing Savesmart.lk. This Refund and Return Policy explains the terms governing refunds, cancellations, and related matters for memberships purchased through Savesmart.lk. By purchasing a membership from Savesmart (Pvt) Ltd, you agree to this Policy.
1. Company Information
Company Name
Savesmart (Pvt) Ltd
Registration No.
PV00363428
Registered Address
556/1/15, 5th Lane, Pitipana Town, Homagama, Sri Lanka
support@savesmart.lk
Phone
+94 70 630 2900
2. Digital Membership Services
Savesmart provides digital membership subscriptions and digital membership cards. As the services provided are digital in nature, no physical products are shipped or delivered.
3. Membership Plans
1 Month
LKR 499
per month (Auto-renews monthly)
6 Months
LKR 2,499
save LKR 495 (Auto-renews every 6 months)
Annual
LKR 4,999
save LKR 989 (Auto-renews annually)
Membership fees are subject to change without prior notice.
4. Refund Eligibility
Refund requests are accepted within three (3) calendar days from the payment date.
Requests submitted after the three-day period will not be eligible for consideration.
To request a refund, members must contact Savesmart Customer Support via email at support@savesmart.lk.
5. Conditions for Refunds
Refunds may be approved under the following circumstances:
Savesmart reserves the sole discretion to determine whether a refund request qualifies.
6. Non-Refundable Circumstances
Refunds will not be granted in the following situations:
7. Auto-Renewal & Cancellation
All Savesmart membership plans auto-renew automatically at the end of each billing cycle (every 1 month, 6 months, or 12 months) based on your selected plan duration.
Members can manage or turn off auto-renewal at any time prior to their next billing date via their account settings. Activated membership benefits remain accessible until the end of the paid billing period.
8. Refund Process
To request a refund, members must provide:
Refund requests should be sent to support@savesmart.lk. Savesmart may request additional information to verify the request.
9. Refund Method
Approved refunds will be processed using the original payment method whenever possible. Where this is not possible, Savesmart may process refunds through bank transfer or another mutually agreed payment method. Customers may be required to provide valid bank account details.
10. Refund Processing Time
7-14 business days
Approved refunds are generally processed within seven (7) to fourteen (14) business days. Processing times may vary depending on the payment provider or banking institution. Savesmart shall not be responsible for delays caused by third-party payment processors or financial institutions.
11. Fraud Prevention
Savesmart reserves the right to refuse refund requests where fraudulent activity, abuse, or misuse is suspected. Accounts involved in fraudulent activities may be suspended or permanently terminated without refund.
12. Changes to This Policy
Savesmart reserves the right to amend or modify this Refund and Return Policy at any time. Changes shall become effective immediately upon publication on the website. Continued use of Savesmart services constitutes acceptance of the revised Policy.
13. Governing Law
This Policy shall be governed by and interpreted in accordance with the laws of the Democratic Socialist Republic of Sri Lanka. Any disputes arising under this Policy shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.
14. Contact Information
For refund inquiries or further assistance, please contact:
Company
Savesmart (Pvt) Ltd
Address
556/1/15, 5th Lane, Pitipana Town, Homagama, Sri Lanka
support@savesmart.lk
Phone
+94 70 630 2900
Website
www.savesmart.lk