Frequently Asked Questions

SaveSmart.lk is Sri Lanka's premier digital membership platform that connects members with exclusive discounts and offers from partner businesses across the island. Our digital membership card replaces traditional plastic cards, making savings accessible, instant, and eco-friendly.

Click on the "Register" button on our homepage, fill in your details, select your preferred membership plan (1 Month, 6 Month, or Annual), and complete the payment. Your digital membership card will be instantly available in your dashboard.

We offer three membership plans, each with automatic renewal for continuous savings:

• 1 Month Membership: LKR 499.00 (Auto-renews monthly)
• 6 Month Membership: LKR 2,499.00 (Auto-renews every 6 months)
• Annual Membership: LKR 4,999.00 (Auto-renews every 12 months)

After completing your membership purchase, log into your account and visit the "My Card" section in your dashboard. Your digital membership card with a unique QR code will be displayed there, ready to use at any partner location.

You can find all our partner locations by visiting the "Map" section on our website. Our interactive map shows all participating businesses across Sri Lanka, making it easy to discover where you can use your membership.

Simply show your digital membership card with the QR code at the checkout counter of any partner location. The staff will scan your QR code to verify your membership and apply the applicable discount to your purchase.

We accept payments through PayHere, direct bank transfers, and other approved payment methods. All transactions are processed securely through authorized payment providers. We do not store your card information on our servers.

Yes! All SaveSmart membership plans automatically renew at the end of your billing cycle (monthly, semi-annually, or annually based on your selected plan duration). You can easily manage or turn off auto-renewal anytime from your Member Dashboard prior to the next billing date. Activated membership benefits remain accessible until the end of your current paid period.

Refund requests are accepted within three (3) calendar days from the payment date. Approved refunds may take 7-14 business days to process. Please review our detailed Refund and Return Policy for complete information about eligibility and conditions.

Yes, we implement reasonable technical, administrative, and organizational measures to protect your personal information. We do not sell, rent, or trade your data to third parties. For detailed information, please review our Privacy Policy.

No, memberships are strictly personal and non-transferable. Sharing your membership credentials or digital card with others is a violation of our Terms and Conditions and may result in immediate suspension or termination without refund.

You can reach our customer support team via email at support@savesmart.lk or by phone at +94 70 630 2900. Our team is available during business hours to assist you with any questions or concerns.

If you're a business owner interested in partnering with SaveSmart, please visit our "Partner Registration" page or select "Partnership" in the contact form. Our team will review your application and get back to you with partnership details.

SaveSmart acts as a facilitator connecting members with partner businesses. Any issues relating to products or services purchased from partners must be resolved directly with the respective partner business. We can assist with membership-related inquiries but cannot intervene in partner service disputes.